Privacy Policy

1. Introduction

Zirna ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered exam preparation platform at zirna.io.

2. Information We Collect

2.1 Information You Provide

• Account information (username, email address, password)
• Profile information (educational institution, program, subjects)
• Payment information (processed securely through Razorpay)
• Communications with our support team

2.2 Information Automatically Collected

• Usage data (quiz attempts, study sessions, performance metrics)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, actions taken)
• Cookies and similar tracking technologies

2.3 AI Interaction Data

• Questions you ask the AI tutor
• Quiz responses and answers
• Study materials you interact with
• Learning preferences and patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Personalize your learning experience
• Generate AI-powered content tailored to your needs
• Process payments and manage subscriptions
• Send important updates and notifications
• Analyze usage patterns to improve our platform
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate our platform:

• Razorpay: Payment processing (subject to Razorpay's privacy policy)
• Google Analytics: Website analytics and usage tracking
• AI Service Providers: To generate educational content and provide tutoring features

These third parties have their own privacy policies and we encourage you to review them.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Upon account deletion, we will immediately delete your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@zirna.io.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: